Thank you for choosing Krozala LLC. Before making a purchase, please carefully read our refund policy to ensure you understand our return and exchange policy.
- Refund Policy
We offer a 30-day money-back guarantee. You can request a refund if you are not satisfied with your purchase from the date you receive it. Please ensure the item is unused and retains its original packaging and accessories. - Requesting a Refund
To request a refund, please follow these steps:
Contact Customer Support: Please contact our customer support team via email (support@krozala.store) or by calling our customer service hotline (+1 (339) 365-2621). Provide your order number and the reason for your refund request.
Processing: Our customer support team will process your refund request within 1-3 business days of receiving your request and will send you further return instructions.
- Return Requirements
Returned items must be unused and have their original labels and packaging.
Once your return request is approved, please return the item to our designated return address. Please keep your mail tracking information to ensure your return can be tracked.
- Refund Processing Time
Once we receive and inspect the returned item, we will process your refund within 3-5 business days. The refund will be returned to your original payment method. - Non-Refundable Items
The following items are not eligible for a refund:
Personalized items
Limited-time promotions or special offers (if otherwise stated)
- Shipping Costs
The refund will not include initial shipping costs unless the item is defective or the wrong item was shipped. - Questions and Inquiries
If you have any questions about our refund policy or need more information, please feel free to contact our customer service team. We will be happy to assist you and ensure your shopping experience is pleasant.
Thank you for choosing Krozala LLC. We look forward to providing you with the best service!